Assistant Director of Campus Center Operations (Transportation)

Description:
At CarrollUniversity, we are committed to identifying and employing strategies to support ourgoal to be and remain a socially just organization. Rooted in the Presbyterian (U.S.A.)heritage, we respect all aspects of diversity, embrace the practice of equity, expect inclusion,and embrace belonging throughout our community. Therefore, we seek applicants who candemonstrate their understanding of justice and who can inspire our increasingly diverse studentpopulation.
Responsibilities
Management:
Serve as building manager and main point of contact for the Campus Center and Hilger Hall conference area; respond to emergencies as needed
Develop master calendar and facility operating hours for the Campus Center in consultation with Admissions, the Pioneer Shop, Dining Services, eSports, Student Activities, and Reservations and Event Services.
Collaborate with Campus Partners to develop and implement policies, coordinate space needs, address maintenance issues, and plan improvements to keep the Campus Center a welcoming and fresh environment for the community.
Seek input from students and other users to inform Campus Center services, programming, and enhancements that meet evolving needs of the University.
Use data and assessment to inform decisions about operations, services and facility improvements.
Support sustainable practices in facility operations and resource use.
Contribute to long-term planning and visioning for the Campus Center to align with University
Ethos, goals, and strategic plans.
Manage the Campus Center operating budget, and ensure timely submission of invoices, reports, etc.
Identify and participate in ongoing professional development, continuing education and training as required, such as ACUI, NACCU, NACAS and/or other appropriate groups.
Oversee enterprise applications (including troubleshooting, reporting, and training) including but not limited to Transact, Sequoia QuadPoint Retail Systems, and ID Works to support Campus Center operations
Facilitate the daily, weekly, monthly, and quarterly reports and operations for campus services including, but not limited to, vending, dining, bookstore, banking, and automated teller machines.

Information Desk and PiONEer Card Office:
Recruit, select, train, supervise and evaluate student staff; develop and manage schedule for Campus Center student employees; monitor student timesheets, track hours and monitor student work study hours.
Oversee the general operation of the Campus Center Information Desk to provide consistent, quality service and a positive impression of Carroll University to all constituencies/clients.
Implement and manage services offered to the campus community, including but not limited to card office, packages, event registrations and lost and found.
Manage retail operations of the Information Desk by developing and monitoring sales, deposits, credit card transactions and refunds using appropriate software and according to university accounting procedures.
Oversee the operation of the PiONEer Card office to provide consistent, quality cardholder services and ensure compliance with credentialing, university accounting, operating, and reporting procedures; stay informed about policies, regulations and state and federal laws that affect credentialling.
Implement card design, issuance and replacement, coordinate required maintenance and manage the online card office.
Community Engagement and Operational Support
Oversee and maintain positive relationships with discount program merchants, take steps to grow the program, and communicate the benefits to students, employees and alumni.
Oversee and maintain positive relationships with banking partner(s) and monitor campus ATM.
Develop new and support existing partnerships with local businesses and establishments; create and foster opportunities for partners to positively engage with the campus community.
Support key initiatives within the Pioneer Shop to drive traffic into the Campus Center including, but not limited to, coordinating apparel purchases for University departments, drop ship options for customers, sales and marketing initiatives, special events, pop-ups, etc.
Collaborate with Reservations and Event Services to provide staffing, resources and support for events in the Campus Center.
Promote activities and events within the Campus Center through social media channels, in collaboration with Student Activities, Marketing and Communications, etc.
Provide back-up support for various Campus Center operations, including, but not limited to, Pioneer Shop opening/closing, book buyback, event coverage, and overall support of summer camps and conferences.

Other:
Perform other duties as assigned in support of department and/or division needs and goals.
Serve as a backup to other staff members in their absence.
Ability to work evenings, weekends and holidays as required.

Qualifications:
Education and/or Experience:
Bachelors degree and three (3)/five (5) years of related experience required; masters degree is preferred.
Experience in student center/union and/or campus card office management preferred.
Direct experience in staff supervision with particular focus on student staff preferred.
Experience in retail/cash management preferred.
Previous experience in staff training and development preferred.
Technology Skills:
Thorough knowledge of MS Office applications required.
Ability to use and maintain voice mail and e-mail required.
Experience with card office, point of sale, event scheduling and other specialized and/or enterprise software preferred.
Familiarity with social media and basic graphic and web design and editing tools preferred.
General understanding of client-server computing and networking preferred.
General understanding of A/V equipment preferred.
Human Relations Skills:
Strong customer service orientation.
Ability to work effectively with people regardless of their age, gender, race, sexual orientation, ethnicity, religion, ability, socio-economic background, or job type.
Ability to work as a team member and to work with diverse constituencies.
Excellent interpersonal skills and ability to build relationships with other university departments and divisions.
Attention to detail.
Outstanding verbal and written communication skills.
Strong organizational, management and administrative skills.
Ability to maintain confidentiality.
Candidates must be willing and able to support and advance the University mission.
Physical Demands:
Ability to stand for extended periods of time.
Ability to sit for extended periods of time.
Ability to walk for extended periods of time.
Ability to lift up to 30 pounds.
Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at the Department of Public Safety, at 208 Wright St., Waukesha, WI 53186.