Road Supervisor - Paratransit (Project Management)

Communicate job requirements and responsibilities to bus operators and dispatchersResponsible for day-to-day evaluation reportsAssist bus operators in preparing accident reports and safety violations documentsCorrect safety problems on the route/scene while documenting violationsLiaison between bus operators, clients, and organization in customer service issuesEvaluate and monitor bus operator safety and performanceAssist safety personnel with Department of Transportation (DOT) and/or Federal Transit Administration (FTA) compliance and recordkeeping.Assist in dispatching and miscellaneous clerical tasks as neededMeet all bus operator qualifications at location.Maintain license and drive routes periodicallyMay assist with bus operator tracking system for bus operator performance and evaluationsMay assist emergency and/or law enforcement in medical or other types of emergenciesRespond and investigate complaintsMaintain timely and accurate records on service interruptions, bus changes, and other reports as assignedInvestigate, prepare, and record reports on accidents or incidents, including handling the collection and photographing of evidence, measurements, interviewing of witnesses, and providing for alternate passenger service.Provide on the road supervisionWork closely with all staff members in order to improve overall transit system performance.Review complaints with bus operators; conduct interviews, pull videos, and investigate in order to respond to client.Receives incoming calls related to the dispatch and control of vehicles and providing accurate and timely transmittal of information regarding schedules and services, including possible emergencies, accidents, and incidentsUses computerized routing and scheduling software program to monitor vehicles and trips. After an initial training period, employees are assigned a shift to receive calls and dispatch vehicles in accordance with established proceduresMust use considerable independent judgment and initiative, including responses in emergency situationsAssist operators with road calls/supervisionAt certain times, this position may be required to perform the duties of a Transit Vehicle OperatorMaintain awareness and concern for on-the-job safety and participate in safety programs as directed/scheduled.Perform daily dispatching and related activities; coordinate trip assignments; monitor radio communications; monitor operator adherence for show and reporting times.Assign vehicles to begin service each day. Review exception sheet and schedule work assignments of all operators and extra board operators.Receive and record driver sick calls and approve time off. Adjust daily run schedules for replacement drivers.Perform as senior management representative after normal business hours and manage a multitude of issues and occurrences: Prepare control center for next day's operations and coordinate with maintenance for vehicle repair.Perform other duties as assigned