Case Management Manager (Finance)

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Case Management Manager to join our team in Union, New Jersey.

Summary: The Case Management Manager is primarily responsible for the hiring, supervising, training, and monitoring of the daily activities and projects of the Correspondence Department. This responsibility includes ensuring all service requirements are met and accounted for in accordance with standards as described in the contract and operational procedures. This position will be located our office in Union, New Jersey.

Salary Range: $70,000 - 90,000/yr., based upon skills and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist in decision making for new processes and procedures regarding software or business processes and procedures.
• Assist with hiring, developing, coaching and evaluating staff.
• Evaluate operational needs and work level requirements.
• Continually assess customer service levels for performance and monitor customer feedback.
• Effectively delegate work tasks and monitor operation performance.
• Establish statistical performance reporting criteria, monitor standards, and enforce policies and procedures to ensure all personnel meet or exceed expected service and performance levels.
• Continually assess training needs through auditing and monitoring.
• Responsible for documenting Standard Operation Procedures (SOPs).
• Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

• Requires a high school diploma or equivalent.
• Should meet or exceed the following criteria
  • Five (5) years' experience with Case Management.
  • Three (3) years' experience with tolling operations.
• Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
• Ability to manage multiple priorities, manage time effectively, and easily adapt to change.
• Ability to travel when needed.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.