Senior Deskside Support Engineer (Finance)

Position Summary: We are seeking an experienced and skilled Level 3 Deskside Engineer with a strong background in providing high-quality technical support, including specialized Executive Support for senior leadership stakeholders. The ideal candidate will possess deep technical expertise, exceptional problem-solving skills, and outstanding interpersonal abilities to navigate high-pressure environments with professionalism and tact. This role requires a proactive and customer-focused individual who can support complex IT systems, troubleshoot issues, and deliver white-glove service to executives and VIPs. Key Responsibilities: Deskside Support Duties: - Provide on-site and remote Level 3 technical troubleshooting and resolution for Windows, mobile devices, hardware, software, and networking issues. - Perform root cause analysis on recurring issues and implement long-term resolutions. - Collaborate closely with Level 1 and Level 2 support teams to manage escalation processes effectively. - Configure, install, and upgrade workstations, laptops, peripherals, and applications as required. - Manage Active Directory objects, including user accounts, group policies, and permissions. - Support and troubleshoot virtual desktop environments. - Maintain, diagnose, and replace hardware components as necessary. Executive Support Duties: - Deliver white-glove IT support tailored for executives, handling technical inquiries and issues promptly and with discretion. - Proactively manage executive devices, ensuring they are secure, updated, and fully functional always. - Provide hands-on support for conference room setup, including AV systems, video conferencing tools, and webinar platforms. - Coordinate and execute troubleshooting during executive level meetings, presentations, and remote calls to ensure smooth operations. - Offer personalized training and guidance for executives on IT tools, hardware, and software. General IT Responsibilities: - Document incidents, resolutions, and processes in the ticketing system. - Ensure security compliance by enforcing company IT policies and maintaining endpoint management best practices. - Participate in IT projects, upgrades, and rollouts, contributing technical expertise. - Assist in maintaining inventory of hardware, software, and other IT assets. - Compliance reporting and troubleshooting patches. - Provide after-hours and on-call support as required for urgent issues. Collaboration and Communication: - Liaise with cross-functional teams, including network engineers, global administrators, and vendors, to resolve advanced technical issues. - Communicate technical solutions in a clear and concise manner to non-technical users, including executives and stakeholders. - Provide regular feedback and updates to the IT management team and maintain strong working relationships across the organization. Qualifications: Technical Skills: - Extensive experience with Windows, Microsoft Office 365, and Active Directory administration, SCCM, and large townhall video broadcasting. - Strong understanding of enterprise networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs) and hands-on troubleshooting skills. - Proficiency in working with mobile platforms, including iOS and Android devices. - Experience supporting video conferencing tools (Microsoft Teams, Zoom, Webex) and AV equipment (MS MTR systems). - Familiarity with ITSM tools for incident tracking and resolution. - Basic scripting (e.g., PowerShell, autoIT) or automation knowledge is preferred. Soft Skills: - Proven ability to provide white-glove service to executives and high-profile personnel while maintaining confidentiality. - Exceptional problem-solving and analytical skills with the ability to act decisively during critical situations. - Strong interpersonal and communication skills with a customer-first mindset. - Ability to handle stress in fast-paced, demanding environments and adapt to rapidly changing priorities. - Professional demeanor with excellent organizational and time-management abilities. Experience and Education: - Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience). - Minimum of 5+ years of experience in IT support, with at least 2 years providing executive-level support. - Relevant certifications are highly desirable. This role is an excellent opportunity for a seasoned IT professional who thrives in dynamic environments and is passionate about providing first-class technical support to drive operational excellence. About Linde: Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. Culture: At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent. For more information about the company and its products and services, please visit www.linde.com. Pay commensurate with experience. Open to salary range $76,500 - $112,200. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-PL1