Billing Coordinator, Sr (Finance)
JOB DESCRIPTION
Combined Insurance, a Chubb Company, is seeking a Billing Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!
Job Summary
This role is responsible for providing quality service to customers and supporting business partners using various systems and administrative processes that are focused on premium application and billing administration at the coverage and account level for Combined US.
The Senior Billing Coordinator role has a direct impact on customer experience and customer loyalty, which supports company growth. This role is primarily focused on the completion of standard tasks that center on timely and accurate execution of standard procedures. Work is performed in accordance with established standard operating procedures.
The role requires a high degree of business acumen, technical knowledge, strong analytical and strong customer service skills to resolve complex service issues. Requirements also include entering, verifying, researching, correcting, or retrieving information from source documents and/or computer systems to resolve service issues related to premium application and billing administration with a high level of accuracy.
Responsibilities
- Oversee the management of multiple policies and accounts, ensuring timely and accurate resolution of complex billing issues and inquiries.
- Provide excellent customer service and effectively communicate billing information to internal and external partners.
- Mentor junior team members and support training initiatives on billing procedures for staff and business partners.
- Collaborate with various departments to resolve billing discrepancies, conduct audits, and develop solutions to enhance billing processes.
- Manage past due accounts, payment collections, and reconciliation for assigned policies, ensuring compliance with guidelines.
- Establish and maintain positive relationships with internal and external stakeholders, addressing concerns and facilitating action plans for improvement.
- Analyze billing trends and participate in project teams to drive continuous improvement in customer experience and processing efficiency.
- Maintain a high level of proficiency in billing tasks while actively seeking opportunities for personal and team development.
- Complete special projects while consistently meeting service level expectations.
- Perform other duties as assigned.
Competencies
- Problem Solving:Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts.Looks beyond the obvious to get at root causes.Develops insight into problems, issues and situation.
- Continuous Learning:Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.Takes advantage of formal and informal developmental opportunities.Takes on challenging work assignments that lead to professional growth
- Initiative:Willingly does more than is required or expected in the job.Meets objectives on time with minimal supervision.Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
- Adaptability:Ability to re-direct personal efforts in response to changing circumstances.Is receptive to new ideas and new ways of doing things.Effectively prioritizes according to competing demands and shifting objectives.Can navigate through uncertainty and knows when to change course
- Results Orientation:Effectively executes on plans, drives for results and takes accountability for outcomes.Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.Takes full accountability for achieving (or failing to achieve) desired results
- Values Orientation:Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.Is direct truthful and trusted by others.Acts as a team player.Acts ethically and maintains a high level of professional integrity.Fosters high collaboration within own team and across the company; constantly acts and thinks "OneChubb"
Skills
- Exceptional verbal and written communication, with a strong focus on customer service and relationship building.
- Advanced analytical, accounting, and problem-solving capabilities, with a proven ability to identify trends and implement effective remediation strategies.
- Strong organizational and time management skills, adept at prioritizing tasks in fast-paced environments while maintaining attention to detail and quality.
- Collaborative team player with the initiative to work independently, fostering strong partnerships across business areas.
- Demonstrated sound judgment in making business decisions, balancing customer impacts and organizational risks.
- Committed to professional growth and development, displaying a strong work ethic and high level of accountability.
Education and Experience
- 4-year college degree strongly preferred; equivalent work experience may substitute
- 3 years of group benefits insurance industry and/or premium/billing experience preferred.
- Familiarity with billing systems, invoice management, billing administration and premium application.
- Basic accounting principles and practices preferred.
ABOUT US
OUR BENEFITS
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
- Health insurance
- Dental insurance
- Tuition reimbursement
- A company-match 401(k) plan
- Disability insurance
- Life insurance
- Employee referral bonuses
ABOUT COMBINED INSURANCE
Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.
ABOUT CHUBB
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
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