Quality Assurance Analyst (Legal)
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Job Summary
This position works closely with development engineers, business analysts, and other Quality Assurance team members to identify, report, and troubleshoot defects to verify problem fixes in a detailed, efficient, and timely manner.
Job Responsibilities
Job responsibilities require that the Quality Assurance Analyst meet the critical job demands, including but not limited to the following key areas:
Work with the Remediation Quality team to develop process improvement steps to ensure key Events (defined as project challenges and/or errors) are identified, monitored and remediated to the client's satisfaction
Lead comprehensive Event review process to ensure that short- and long-term remediations are effective in addressing both root cause and impact
Manage internal and external communications for Events, including: notifications; status updates; root cause disclosure and analysis; impact disclosure and analysis; and corrective actions
Create communications that translate technical terms into common language to help our clients understand what occurred and why
Serve as liaison with multiple internal technology teams, including network, infrastructure, security, server, database and software and product development
Create methodologies to capture and communicate Lessons Learned information to the organization and prevent recurrence of Events on different projects or teams
Develop measurement systems to analyze organizational quality and performance over time
Job Requirements
3-5 years' experience in Quality Assurance or Analyst role emphasizing continuous improvement, process improvement
Excellent verbal and written communication skills; Excellent analytical and organizational skills
Ability to multi-task and work multiple projects in a fast paced & dynamic company environment
Understanding of Epiq's business processes preferred but not required
Interest and ability in solving cross-functional problems by leveraging the skills of diverse team members
Demonstrated ability to work independently with limited direction or as part of a team
Bachelor's degree preferred
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
