Professional, Quality (Finance)

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

The Quality Professional will report to our Sr Manager of Quality and will be part of the OpEx compliance team. The Quality Professional will support global activities as they relate to ISO9001/ISO14001 and be responsible for providing subject matter expertise in regarding quality and environmental requirement and compliance. In addition, this position will be responsible for implementing, maintaining and improving the Quality and Environmental Integrated Management System at a corporate level for Ingram Micro facilities globally. The Quality Professional will;

• Develop and implement company, regulatory quality and environmental standards.
• Be knowledgeable and stay informed of relevant industry regulations and governmental compliance obligations.
• Develops, implements and maintains quality/environmental standards, tools and methods for process monitoring.
• Works across all functional areas Operations, Transportation, Customer Support, and Sales to ensure the voice of the customer is sufficiently analyzed in support of the Plan-Do-CHECK-ACT management system.
• Create, develop and administrate Key Process Indicators for management review and targeted improvement activities.
• Reviews cross-functional KPI metrics to ensure structured problem-solving efforts are established and effectively implemented.
• Creates and implements key quality and environmental training materials for compliance obligations and performance enhancement.
• Plan and conduct complex integrated audit/compliance projects, including preparation of an objective risk-based assessment and an effective audit/compliance approach.
• Communicates and assists in the resolution of quality and environmental related problems.

Additional Responsibilities Include:

• Leads and/or participate in audit/compliance activities of various locations and departments for compliance evaluation with plans, policies and procedures.
• Execute operational activities to support audit and compliance activities including technical validation processes.
• Execute collection of evidence to support compliance status
• Provide and present reporting including monthly metric delivery
• Manage escalation and enforcement for unresolved noncompliance issues
• Manage and Support External Audit activities and reporting
• Work with regional Quality and Environmental staff to ensure tools and reporting mechanisms are satisfactorily meeting statutory objectives
• Maintain strong working relationships with internal and external support teams including Global, Regional and Country Quality and Environmental associates
• Support and enforce Quality and Environmental Policy, Standards, and Guidelines for business operations and technology implementations
• Work as the Subject Matter Expert (SME) on assigned projects and offers council regarding the intent of Compliance requirements

WHAT YOU BRING TO THE ROLE:

• A Bachelor's degree is preferred.
• 5+ years of experience with Quality and Environmental Management System Certification (ISO9001/ISO14001)
• Understands key security concepts such as access management, vulnerability and patch management, security information event management, and encryption
• Strong understanding of LEAN tools and improvement techniques.
• Understanding of the basic audit best practices (ISO19011), standards and methodologies
• Ability to formulate detailed technical documentation preferred
• ASQ Certified Engineer, Auditor or OE Managers preferred
• Advanced Experience using SharePoint, MS Excel, Word, PowerPoint and Visio
• Must possess a valid passport and be legally allowed to leave and return to the originating country.

ATTRIBUTES WE LOOK FOR:

• The ability to work independently and in cross functional teams
• Actively looks for opportunities to develop new ideas to positively impact existing methods, services, or products.
• Understands, analyzes, and documents cost/benefit analysis where appropriate.
• Actively accepts individual and team responsibilities and meet commitments. Takes responsibility for own performance and actions and demonstrates responsibility and teamwork towards overall team/department goals.
• Ability to multi-task and work on projects concurrently and under tight deadlines
• Must be detail oriented and customer focused with excellent time management skills
• Takes and exhibits initiative to further develop technical and professional skills, by attending training and/or willingness to learn new systems or technologies in use by the Information Systems department.
• Possesses understanding of Ingram Micro's business including knowledge of department names and business processes conducted by each, company global organization, and key customer and vendor segments.

BEHAVORIAL COMPETENCIES:

Communication

• Excellent verbal, written and inter-personal communication skills
• Strong communication skills; capable of explaining technical issues simply both verbally and in writing
• Keeps his/her manager informed of any problems, challenges, or unanticipated events affecting his/her work.
• Listens respectfully and avoids interrupting.
• Expresses ideas and suggestions in an organized and concise manner both orally and in written form.
• Solicits and readily accepts constructive feedback.
• Maintains composure when addressing an adversarial or hostile audience.

Decision Making

• Researches and collects appropriate data points for effective decision making.
• Readily makes recommendations and includes necessary documentation and material to support conclusions.

Develops Innovative Practices

• Identify, develop and manage innovative ideas and solutions to problems.
• Identify opportunities to reduce inefficiencies in work processes.
• Recognizes when it is appropriate to challenge the status quo and when it is not.

Works as a Team Member

• Supports team decisions to implement changes, suggestions, improvements, and solutions.
• Encourages and supports the exploration and application of best practices.
• Offers assistance to others and shares information regardless of personal likes or dislikes.

Acts with Integrity & Respect

• Prevents personal conflicts from interfering with his/her objectivity.
• Consistently arrives on time for meetings and appointments.
• Accepts responsibility for the results of his/her decisions and actions.
• Behaves in a way that is consistent with Ingram Micro's values.

The typical base pay range for this role across the U.S. is USD $69,300.00 - $110,900.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.