Cigna
Customer Service Senior Representative (Finance)
Responsibilities:
• Perform day-to-day work flow as directed including any special projects and additional tasks as assigned.
• Adhere to all company policies and procedures including the company's attendance and employment policies.
• Maintain all company and regulatory compliance guidelines.
• Ensure privacy and confidentiality as required by HIPAA and company guidelines.
• Promote the company by providing superior customer service.
• Actively listens to customers, probes for clarification, and provides guidance based upon each customer's individual needs.
Qualifications:
• High school diploma or equivalent required.
• Pharmacy Technician Certification preferred (CPhT).
• Minimum two years of customer service experience in any industry required, preferably in a call center or
production environment.
• Position requires excellent communication and interpersonal skills.
• Possess the ability to understand and interpret policy provisions.
• Demonstrate strong data entry, Intermediate or advance excel and typing skills with proficiency in the use of
a PC including ability to use amouse and keyboard interchangeably.
• Ability to use telephone equipment, including headset.
• Communicates information in a tactful and positive manner at all times.
• Capacity to understand complex oral and written directions as well as technical information.
• Exhibits a positive attitude at all times; embraces and adapts to change.
• Demonstrate an ability to work as part of a high-performing team.
• Capability to work overtime as needed during peak periods throughout the year (including nights and weekends).
• Shift 8-5 (cst) or 9-6 (est)
• Bilingual Spanish speaker preferred
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 - 21 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.