Operations Manager (Project Management)
Job Summary
The Orthodontic Office Manager is responsible for overseeing daily operations of the orthodontic practice, ensuring smooth patient flow, excellent patient experiences, and efficient office performance. This role requires managing staff, supporting providers, and maintaining operational systems that drive patient satisfaction, case acceptance, employee engagement, and financial success. The manager will provide leadership and administrative support to both front and back office functions while upholding the companys mission of helping children achieve a lifetime of great oral health.
Education / Credentials
Bachelors Degree in Business, Healthcare Management, or related field preferred; equivalent work experience accepted.
Job-Related Experience
Minimum 23 years of experience as an orthodontic office manager (required).
Strong leadership, communication, and problem-solving skills.
Experience in staff management, training, and performance evaluation.
Background in orthodontics, dentistry, or healthcare administration strongly preferred.
Job-Related Skills / Competencies
Ability to effectively lead, coach, and motivate a team.
Strong organizational skills and business acumen.
Ability to plan, prioritize, and coordinate multiple activities across two practice locations.
Knowledge of orthodontic operations, scheduling, treatment planning, and revenue cycle processes.
Ability to foster a positive, patient-focused office culture.
Major Duties and Responsibilities
Manage daily operations of the orthodontic practice across both iKids Viridian and iKids Waxahachie locations.
Lead, supervise, and coach office staff to ensure high performance and teamwork.
Build and maintain a positive and professional office culture.
Partner with Regional Director of Operations (RDO) and Human Resources in recruiting, onboarding, and orienting new staff.
Conduct regular staff meetings and performance reviews.
Oversee onboarding and continuous training of team members.
Implement office policies and processes that achieve performance goals including:
Patient satisfaction and retention
Case acceptance and treatment plan compliance
Employee engagement and provider support
Financial and operational performance
Monitor staff compliance with required training, certifications, and licenses.
Ensure accurate documentation and communication to support billing and revenue cycle activities.
Act as liaison between the office, providers, and other departments (HR, Finance, Marketing, etc.).
Maintain compliance with company policies, safety standards, and state/federal regulations.
Working Conditions / Physical Demands
Primary office environment with regular travel required between iKids Viridian and iKids Waxahachie.
Must be able to work 7:45am 5:00pm, Monday through Friday.
Other Duties
This job description reflects managements assignment of essential functions. It does not restrict managements right to assign or reassign duties and responsibilities as needed.
