Outlet Store Manager (Sales)
Job Summary:
Responsible for the management of a Goodwill Outlet store. Plan, coordinate, and direct the daily activities related to its successful operation and ensure that the organization's goals and objectives are accomplished. Provides leadership and ensures compliance to standards, financial performance, productivity, and accountability.
Essential Functions
• Responsible for hiring, orientation, training, development, coaching, and termination of store staff. Ensures job descriptions are maintained and updated as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill. Ensures the proper coordination of paid work training participants assigned to the store. Communicates problems and concerns with the Associate Director.
• Oversees and manages store operations to ensure the following (but not limited to):
o Horizon Goodwill policies and procedures are communicated and enforced.
o Sufficient daily inventory of salvage goods to meet all store sales goals.
o Staff schedules in line with store staffing model and budgeting parameters.
o Achievement of daily/weekly production and sales goals and utilization of reports to continually monitor employees' production against goals; adjust production and other operational practices while maintaining efficiencies to meet goals by following all established standards and guidelines.
o Identify ways to improve store operations, front-end retail sales, and other aspects of operations and discuss with senior management.
o Know and understand all key metrics related to the store; work with the Associate Director on developing data analysis skills.
o Adherence to all guidelines for New Goods inventory tracking and management.
o Order for and maintain any beverage or snack displays
• Oversees all visual merchandising, cleanliness, and organization of the sales floor to promote an attractive and convenient layout; ensures appropriate and timely use of all branded marketing materials and signage. This includes but is not limited to:
o Maintaining a clean, organized, safe, and inviting store environment.
o Cash registers and restrooms are in proper working order. Maintain the appearance of all areas of the building exterior and landscape.
o Maintain processing area appearance, housekeeping, and work environment.
o Identify structural concerns to discuss with the landlord and notify the facilities team of all repairs and maintenance needs of the facility.
• Ensures that all paperwork and reports are completed in an accurate and timely fashion, to include, but not limited to: hiring forms; payroll and production records, audit forms; payroll status and termination paperwork; and performance appraisals, etc.
• Serves as a role model, promotes a supportive culture, and ensures that store staff represent Goodwill in a positive manner by providing excellent customer service at all times to both external and internal customers (i.e., coworkers, donors, shoppers).
• Ensures compliance with all asset protection policies and procedures, and proper cash handling, including enforcement of cash register procedures and submission of required reports. Reports concerns and problems to the Associate Director and the Asset Protection Department.
• Responsible for ensuring a culture of safety so all working conditions and procedures are performed in a safe manner and adheres to all safety guidelines to safeguard the workplace and minimize injuries/accidents. Timely completion and submission of all accident reports. Ensures all hazardous waste procedures are followed. Report any safety concerns to the Associate Director and Asset Protection Manager.
• Assists in the development of the annual budget. Effectively and efficiently manage the store budget, including maintaining position control, achieving processing goals, generating revenue, and controlling expenses. Tracks variances to budget and communicates reasons for variances tothe Associate Director.
• Attend periodic meetings at various locations across the territory; may have occasional travel outside of the territory for training and development.
• Serves as a Horizon Goodwill Brand Ambassador within the local community; supports and promotes organizational programs and special events, as required.
• Communicates progress, concerns, and issues to the Associate Director.
Competencies
• Oral/Written Communication
Articulate thoughts and ideas clearly and effectively in written and oral forms.
• Critical Thinking/Problem Solving
Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems.
• Teamwork/Collaboration
Work within a team structure and can negotiate and manage conflict.
• Digital Technology
Use existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Demonstrate adaptability to new and emerging technologies.
• Leadership
Assess and manage emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work. Use interpersonal skills to coach and develop others.
• Professionalism/Work Ethic
Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrates integrity and ethical behavior, acts responsibly, and able to learn from mistakes.
• Career Management
Identify and articulate skills, strengths, knowledge, and experiences relevant to the position desired and career goals, as well as identify areas necessary for professional growth.
• Global/Intercultural Fluency
Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. Demonstrate openness, inclusiveness, sensitivity, and the ability to interact respectfully with all individuals.
Education and Experience
• High school diploma plus four years of related experience required; 2 years supervisory experience required.
• Production/Manufacturing experience a plus.
• Experience in a retail environment preferred.
• Experience using a POS system preferred.
• Proficient in the use of computers and the Microsoft Office Suite; ability to learn other technologies used in operations as well as perform financial data analysis.
• Must possess excellent interpersonal skills and communicate effectively.
• Ability to maintain confidentiality of data and information.
• Must have a valid driver's license and reliable transportation to attend trainings, meetings off-site, and meet obligations of banking and other store-related business.
• Store managers are subject to assignment at other locations within the HGI system, according to company needs.
• Ability to speak, hear, read, and write, and have basic business math skills.
• Ability to use business equipment such as phone, POS terminals, Charge card terminals, fax, printer/scanner.
• Ability to stand most of the day.
• Ability to stoop, bend, crawl, and climb.
• Ability to lift up to 50 pounds occasionally and up to 30 pounds frequently.
• Must complete criminal background check.
