Job Purpose Coordinate pick up of trailers to customers.
Essential Duties and Responsibilities
· Work in environments including adverse conditions such as cold, snow, rain or heat · Interact and communicate with customers via telephone, email and/or in person in a polite and courteous way · Customer service focused, represent a professional image regarding pick-up and any delivery problems. · Direct emergency vehicles and handle communication for emergencies when necessary · Complete a daily shift log and pass down information at end of shift to Security Guard · Perform trailer security exit checklist with Carrier Driver and store electronically with the Bill of Lading (BOL) · Submit Quality Issue notifications to Quality Department · Completes daily shift log by recording customer interactions and transactions, recording details of inquiries, complaints and comments as well as action taken in neat and legible hand writing · Records, documents and perform data entry for trailer moves · Maintain inventory/location records of finished goods and other trailers as needed · Escalates unresolved issues to supervisor · Register visitors and direct to entry points · Answering internal and external calls · Ability to multitask in a fast-paced environment · Read and interpret documents and instructions · Perform and complete Vehicle Daily Inspection checklist on assigned vehicle · Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to company policy. · Contribute to the team effort to produce a quality product. · Attend scheduled work hours on a regular and timely basis. Maintain good attendance. · Ability to work overtime. · Ensure the safety of others near moving vehicles. · Maintain key and equipment list · Additional duties include, but not limited to filing, records retention, document copying and scanning, paperwork distribution, etc. · Ability to follow Company policies and procedures · Perform other duties assigned required by the Company