Dun & Bradstreet
Incident Director (R-16041) (Information Technology)
Will oversee all aspects of the day-to-day Command Center & incident management process and guide a team of ECC Analysts. The leaders will coordinate technical trouble shooting calls and guide teams with focus on restoring service and reducing impact to the business and clients. Incident Management will play a major role in post incident reviews and will transition client impacting incidents to the Problem Management team.
The Team:
This position will work with the Incident Director to lead our Enterprise Command Center & Incident Management team. The leader will work in a highly collaborative manner with Service Management and other Engineering and Operational counterparts.
"Success" is viewed as a team accomplishment and not just as individuals. There is strong emphasis on collaboration, common vision, and ownership. All team members are expected to be active participants in the envisioning, design, and development process - this includes proactively suggesting improvements and alternatives along with keeping an open mind to the suggestions offered by other team members.
Key Responsibilities:
Key Requirements: