NICE Systems, Inc.
Manager of CEA Project Delivery (Finance)
Who are you:
The Manager of CEA Project Delivery will manage a team of 8-10 Project Managers. The CEA Project Delivery team is part of NICE's Customer Engagement Analytics (CEA) Services organization, and the CEA PMO more specifically. The CEA Project Delivery team is responsible for leading and managing complex customer facing and internal projects through the entire project lifecycle. This includes projects delivering and upgrading CEA's Nexidia Interaction Analytics (NIA), Quality Central (QC), Enlighten Solution, Englighten AI Routing among software solutions. CEA's project delivery methodology emphasizes the customer experience and satisfaction while focusing on high quality and timely delivery. The Manager of CEA Project Delivery owns project assignment, resource management and overall employee development for team members.
This management role demands effective communication with team members, other managers and teams (Professional Services, Customer Success, R&D, IT, Sales), NICE senior leadership and a variety of customer stakeholders.
What you will do: