Performance Improvement Coordinator (Healthcare)

Job Summary:

As a Performance Improvement Coordinator, you will provide operations and clinical improvement support at Valley Presbyterian Hospital by functioning as a performance improvement facilitator, educator and subject matter expert. The Performance Improvement Coordinator manages and coordinates organization-wide efforts to ensure that quality assurance-performance improvement (QAPI) programs are managed using a data-driven focus that sets priorities for improvements aligned to ongoing organizational strategic imperatives. In addition, the Performance Improvement Coordinator assures that the area/departments assigned to a PI initiative are focused and aligned on improving operational improvement, accreditation, licensing standards, ongoing survey readiness, quality as well as overall program efficiency and effectiveness. The Performance Improvement Coordinator provides leadership and coordination for improving the organization's measures of success, key performance indicators, evaluating the impact that system improvements have on quality of care and publicly reported data, and developing QAPI training programs that focus on enabling the hospital to achieve its strategic goals. 

Special Skills/Knowledge:

• Knowledge of performance improvement methodologies, safety and reliability science and the skill to effectively apply to organizational performance improvement initiatives and corrective action plans.
• Knowledge of Healthcare Lean and/or Lean Six Sigma principles.
• Knowledge of accreditation and licensing standards and skills to ensure ongoing compliance and survey readiness.
• Has knowledge of project management, change management and team building processes.
• Skilled in communicating effectively, facilitating group processes and training staff; preparing data analysis.
• Ability to establish and maintain effective and productive working relationships with all employees, public and private organizations, and regulatory agencies.
• Ability to work under pressure and to maintain efficiency and composure demonstrated commitment to participatory management and a strong service orientation.
• Exceptional customer service and interpersonal skills.
• Proficiency in planning, coordinating and implementing patient and staff safety procedures.
• Good judgment and decision-making abilities.
• Excellent verbal and written communication skills.
• Interest in continuous learning and a commitment to staying informed on regulatory changes.
• Talent for leading and facilitating group and team meetings.
• Attention to detail and analytical skills.
• Ability to work independently within a defined strategy.
• Comfort in handling challenging situations that may involve adverse outcomes.
• Ability to work within a matrix organizational structure with many stakeholders. 

Education:

• Bachelor's degree in nursing required
• Master's degree in nursing or higher preferred

Licensures/Certification:

• Current licensure with the California Board of Registered Nursing
• Certification in Lean, Lean Six Sigma, and/or other process improvement methodology required, if not certified will obtain within 1 year of hire.
• Certified Professional in Healthcare Quality (CPHQ) preferred.
• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment. 

Specific Responsibilities:

• Leads/facilitates VPH Performance Improvement Initiative Teams.
• Manages and ensures implementation and effectiveness of performance improvement systems.
• Facilitates the implementation of performance improvement activities that lead to a positive and measurable impact on process and outcome measures.
• Research, design and conduct appropriate organization-wide performance and quality training.
• Establishes policies, procedures, and standards to meet performance improvement and quality outcomes in a safe, productive and cost-effective manner.
• Establish a continuous performance and quality improvement effort and monitoring and reporting system.
• Identifies areas of program strength and areas of improvement, oversees the collection and aggregation of performance improvement data for all sites within the subsidiary, analyzes data, defines desired outcomes, and develops recommendations that improve patient outcomes, maximize resource utilization, and comply with all applicable standards and regulations. Makes recommendations for future improvements based on data.
• Research the best performance and quality improvement practices and introduce these concepts to the health care team to be implemented when appropriate.
• Provides regular feedback on the status of performance and quality improvement efforts and impacts on executive leadership, management, and front-line staff.
• Develops innovative programs to address knowledge deficits in quality, regulatory, and performance improvement requirements.
• Partner with departments to evaluate and improve effectiveness of their practices and resource use.
• Other duties and projects assigned. 

Salary Range: $41.10 - $54.95 per hour