Technical Service Engineer (Architecture)

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.

Job Summary

The Technical Service Engineer will be based in Nashville, TN. Onboarding will be virtual for the time being with occasional socially distanced meetings at a Nextracker office. In this position, you will report to the Technical Services

Regional Manager.

The Technical Service Engineer provides technical support for mechanical, electrical, quality, communication, and installation issues for Nextracker's customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer production value

Watch this video to learn why Nextracker is more than just a place to work.

Here is a glimpse of what you'll do…

• Provide comprehensive technical support to NEXTracker's global customers, addressing a wide range of industrialization, mechanical, electrical, quality, communication, and installation issues.
• Ensure an exceptional customer experience by leveraging your product and systems expertise to optimize customer production value.
• Develop a deep understanding of the mechanical, structural, and electrical components of the system.
• Evaluate mechanical and electrical issues encountered in the field to identify the root cause.
• Proactively identify potential risks and failures associated with mechanical and electrical components, and taking appropriate steps, including implementing corrective actions.
• Collaborate with field personnel to troubleshoot problems and program new components.
• Conduct testing and deployment of NEXTracker technology, providing on-site training to customers and partner companies.
• Work closely with cross-functional teams to recommend modifications to work instructions, materials, or product changes to ensure the superior quality of our products.
• Demonstrate strong written communication skills in preparing reports, service proposals, and procedure manuals.
• Serve as a member of the Remote Monitoring Team, offering guidance on field repairs, and meticulously documenting all issues.
• Resolve problems by clarifying issues, researching answers, exploring alternative solutions, implementing effective resolutions, and escalating unresolved problems as needed.
• Advocate for the voice of the customer when collaborating with internal teams on product-related improvements.
• Develop proficiency in the NX Case Management System and actively supporting continuous improvement initiatives to enhance the customer experience.
• Deliver regular progress updates to management and customers, based on well-founded recommendations supported by data, evidence, and sound judgment.
• Provide support to NEXTracker's system design, product development, sales, and marketing efforts as requested.
• Willingness to travel to customer sites when necessary to address specific requirements.

Here is some of what you'll need (required)…

• B.S. in Engineering (Electrical, Industrial, Mechanical or Equivalent) or related STEM field
• Must be able to demonstrate customer care skills and be able to effectively communicate resolutions for customer concerns
• Ability to interface and communicate with customers on a regular basis
• Internal customer voice. Ability to speak as an advocate on behalf of the customers within Nextracker
• Extensive knowledge of and/or experience with mechanical software and processes

Here are a few of our preferred experiences…

• Knowledge of Salesforce – Service Cloud or Electrical Components
• Recent graduates are encouraged to apply
• Ability to work in fast pace and global start-up environment

What you'll receive for the great work you provide:

• Full range of medical benefits, dental, vision
• Life Insurance
• Matching 401K
• Bonus Eligibility
• Tuition Reimbursement
• Employee discounts at local retailers

#MP14

Job Category

Production Engineering

Is Sponsorship Available?

No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: accessibility@flex.com.