Event Manager - Hilton Columbus Downtown (Finance)
Exciting news from the Hilton Columbus Downtown! It is now the largest hotel in Ohio and one of the only managed corporate properties within the state. Recognized as a 6 Time Connie Award Winner and voted Best in Columbus Weddings for 3 years, our expansion offers unparalleled opportunities.
Join us as an Event Manager! We seek individuals with catering or events experience to oversee small to mid-size group bookings, Rooms only groups and affiliate groups. Be part of the vibrant Columbus scene with us!
What will I be doing?
As Event Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.
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The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits.
- Medical Insurance Coverage Options - for you and your family.
- Vision, dental, life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Participating in the 401(k) Plan and company match
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to your pay when you need it through DailyPay
- Discounted continued education: Access to a wide variety of educational credentials
- Employee stock purchase program
- Complimentary parking or discounted Bus Pass
- Complimentary Team Member meals
