Learning Architect - Clinical Services (Finance)

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

SUMMARY

The Learning Architect is responsible for making learning simple, engaging and accessible to learners. This is accomplished by creating a clear vision, with a clearly defined learning roadmap, bringing together learning tools, learning platforms and learning content into a form that is easy to use, scalable, and provides a great experience for the learner.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Seek/Create the best educational content to support organizational goals and increase learning and improvement.
• Work alongside program managers focused on career development, SMEs across the organization, stakeholders in the HR organization, and functional training teams to design and develop the experiences and tools needed for all employees to learn and evolve within the organization.
• Define key skills, competencies, learning objectives and pathways with program managers and SMEs.
• Develop engaging and impactful learning experiences (including learning journeys, blogs, job-aids, e-learnings, workshops, podcasts, etc ) that can be scaled across the company and are agile enough to meet ever-changing business needs.
• Create staple curriculums for all employees (i.e. onboarding, required annual education).
• Design frameworks and tools to help build a culture of learning across the company, empowering SMEs with the knowledge and support they need to produce engaging learning experiences.
• Utilize limited instructor/subject-matter expert time to validate and improve lessons, content and assessments.
• Use a data-driven approach to iterate on existing programming.
• Create engaging learning activities and compelling course content that enhances retention and transfer.
• Work with subject matter experts and identify target audience's training needs and ensure materials are updated and relevant.
• Collaborate with stakeholders on the criteria used to judge learner's performance and develop assessment instruments.
• Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.
• Participate in team concepts and promote a team effort; perform duties in accordance with company policies and procedures.
• Regular and reliable attendance is required for the job.