Help Desk Specialist (Information Technology)

Responsible for providing technical support to end users.  Provides help desk support to staff, troubleshoots problems, provides information, and answers questions.  Keeps management informed of area activities and of significant problems.  Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. This position has the potential for remote work based on management discretion. 

 This is a 40 hour per week, full time position. Work times are 9:30am - 6:30pm Monday through Friday with rotation Saturdays. 

Education/Certification:     Associated Degree in Computer Science or two year technical school equivalent

                                           A+, Network, Dell Hardware certifications a plus

Required Knowledge:         Familiar with ITIL

                                           Understanding of Active Directory and Office Products

                                           Knowledge of industry operating systems (Mac OS, linux, windows)

Experience Required:         Two – four years experience in IT support functions.

                                           Abilities generally acquired on the job.  Includes formal and on-the-job training.

Skills/Abilities:                    Excellent communication skills and willingness to assist others.

                                          Professional appearance, dress, and attitude.

                                          Good organizational skills.

                                          Solid communication abilities.

                                          Excellent service skills.

                                          Attentive to detail.

                                          Willing to learn and apply new knowledge.

                                          Ability to operate all related computer applications.