The Charles River YMCA in Needham, MA is looking for a charismatic individual who will provide a great member experience for all members who utilize our facility and programs. Under the direction of the Director of Member Sales and Service, and in the accordance with the policies of the YMCA of Greater Boston, the Charles River YMCA's Associate Director of Sales and Member Service is responsible assisting the director in driving membership sales and delivering high-quality member service at the Charles River YMCA. This individual will manage membership inquiries (phone, email, in person), train staff, and lead a culture of excellent member service throughout the branch. This position provides an excellent opportunity for a thoughtful leader who thrives in a multicultural, inclusive, and fast-paced work environment.