Supervisor Data Center (Administrative)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

As the Data Center Supervisor, you will be responsible for supervising the Data Center Operations, ensuring performance, availability, security and colocation services are maintained and delivered in accordance with established policies and procedures. In this role, you be responsible for providing first-class support to Data Center and Network customers within the 24 x 7 x 365 Network Operations Center (NOC) that serves as our front line for customers. This position is responsible for supporting Data Center Technicians as they respond to Data Center support requests, resolve customer issues, and respond to and triage infrastructure alarms. Responsibilities include delivering new network services, data center customer installs, and troubleshooting within the Philadelphia Data Center Facilities. You'll be expected to interface frequently with customers, provide colo tours, and oversee vendor maintenance of our critical infrastructure.

WHAT YOU WILL DO

• Provide supervision of day-to-day data center operations, manage team assignments, support training initiatives, and maintain reporting.
• Oversee vendor maintenance, support critical infrastructure repairs and installation projects, including routine inspections.
• Respond to operational issues related to data center and core infrastructure, including network, power, HVAC, security, fire suppression with the aid of Building Monitoring System (BMS) and Network Monitoring System (NMS)
• Coordinate and perform installation and configuration of customer servers, power and networking equipment including rack-and-stack, cable management, labeling and documentation
• Assist clients with remote hands requests including software installation, administration, maintenance and troubleshooting tasks
• Provide off-hours and on-call support for remote hands requests, planned and emergency/critical data center events
• Inspect and accept daily courier / freight deliveries of customer equipment, log receipts, notify and stage items for clients
• Participate as a stakeholder in process improvement, implementation, and methods related to Data Center Operations

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• Associate's Degree (AA) or equivalent work experience - Required
• Bachelor's Degree in Arts/Sciences (BA/BS) - Preferred

Experience Qualifications

• 5+ years of experience with data center networks, operations, and critical facilities infrastructure Required
• Comprehensive knowledge of data center operations, including power and cooling systems, network infrastructure, and server hardware, to effectively manage and maintain the facility
• Strong leadership skills to oversee and coordinate the activities of data center technicians, ensuring smooth operations and timely resolution of any issues or disruptions
• Proficiency in implementing and adhering to data center security protocols and procedures, including access controls, surveillance systems, and disaster recovery plans, to safeguard critical infrastructure and sensitive data.
• Ability to multi-task in a fast-paced environment with excellent problem-solving abilities to quickly identify and address any technical challenges.
• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format

Qualifications

• Associate's Degree (AA) Required
• Bachelor's Degree in Arts/Sciences (BA/BS) Preferred
• 5+ years of experience with data center networks, operations, and critical facilities infrastructure Required
• Comprehensive knowledge of data center operations, including power and cooling systems, network infrastructure, and server hardware, to effectively manage and maintain the facility
• Strong leadership skills to oversee and coordinate the activities of data center technicians, ensuring smooth operations and timely resolution of any issues or disruptions
• Proficiency in implementing and adhering to data center security protocols and procedures, including access controls, surveillance systems, and disaster recovery plans, to safeguard critical infrastructure and sensitive data.
• Ability to multi-task in a fast-paced environment with excellent problem-solving abilities to quickly identify and address any technical challenges.
• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format

Where You Will Work
Office: Works onsite in a normal office or data center setting and may require some travel as needed. 

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results 

Environmental Conditions

• This position requires work in a variety of environmental conditions, including exposure to extreme temperatures (both hot and cold), loud noise, and potential exposure to dust, fumes, and other airborne particles.
• This position requires work in an industrial setting, with possible exposure to carbon emissions, and other industrial byproducts. Appropriate PPE will be provided.
• Candidates should be comfortable working in environments with fluctuating temperatures, and be able to perform physical labor in those conditions.

Physical Demands

• Must be able to tolerate and work within environments that may include vibrations, and loud noises.

Safety Considerations

• Candidates must be able to demonstrate a commitment to safe work practices.

Additional Considerations

• This position may require working irregular hours, including weekends and holidays, and may involve on-call availability.
• Travel to various work sites may be required.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will re

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Operations