EDUCATION MANAGEMENT SOLUTIONS LLC
Customer Success Manager (Sales)
Our Customer Success Manager is a key element within the EMS team – partnering with customers, promoting customer confidence and managing the customer relationship. The CSM will drive the successful use of our products through customer training and will be the customer champion.
The successful CSM will provide on-going support needs, meet with the customer via routine remote and on-site visits, assist administration in securing support contracts, and provide the customer with ROI information semi-annually.
This is an important position that requires excellent listening, communication and problem solving skills. The CSM is the primary EMS contact with the client once the EMS solution is installed at the client site. This position is based in the Greater Phoenix area, with travel (up to 50-75%) within the US, Canada and abroad.
What you'll be doing…
Skills which you'll bring to the table...
Background you should have…