Branch Supervisor (Project Management)

Position Purpose:
· As the Branch Supervisor, you will lead your market's Branch staff and assist with the banking relationships for Retail and Commercial platforms.

Primary Responsibilities:
· Supports Business Bankers by collecting necessary financial information to help ensure strong business development and cross sale opportunities.
· Coordinates with Business Bankers to create the best financial outcomes for customers, while ensuring them FCB can effectively meet their needs with a range of products and services.
· Learns the Sales Platform strategies, responsibilities, and procedures to include account openings, account management and cash management for individual and business clients and prospects.
· Assists customers with their day-to-day transactions while providing excellent service and exceeding expectations.
· Responsible for ensuring deposit growth to obtain the bank's deposit growth objectives by promoting the bank's products and services.
· Monitors and makes decisions on assigned DDA accounts related to overdrafts, service charges, return items, charge backs, etc.
· Ensure that the branch balances all transactions at the close of each business day; helps solve balancing problems
· Ensures branch compliance with monthly audits and regulatory procedures.
· Follow up to ascertain that transactions are completed to the customer's satisfaction
· Oversee the supervision of branch personnel and recommends their commendation, discipline, and discharge when necessary
· Oversee Human Resources duties for the Bank and serve as the main contact/liaison for Corporate Human Resources, Bank and employees as needed
· Oversee general maintenance of the branch
· Perform other duties as assigned by management

Authority, Impact, Risk:
· Assists Business Bankers in getting the loan documentation complete and accurate.
· Exercises good judgment that balances risk to shareholders and customer experience when making decisions.
· Completes all Bank required Training classes through Digital University.
· Official Check Authority
· Wire Signing Authority
· Wire Input Authority
· Check Cashing Authority
· Ensures appropriate due diligence is exercised in new account opening, credit applications, wire transfers, maintenance of files, credit bureau reporting and other processes
· Exercises good judgment that balances risk to shareholders and customer experience when making decisions
· Coordinate Branch coverage when needed due to vacations, illness, leaves of absence BSA, fraud, identity theft

Key Relationships:
· Close partnership with Region Manager - Retail Banking, Director - Retail Banking, Senior Banking Officers, Market Executives
· Partnership with Managing Director - Retail Banking, Executive Managing Director - Commercial Banking & Wealth Management, Executive Managing Director - CREB
· Routine interaction with department heads across Retail, Operations, IT, Sales, and Compliance
· Universal Bankers and customers
· Board Members and Shareholders

Managerial Accountability:
· Supervisory responsibility for Universal Bankers, including training, adherence to departmental process and procedures, performance reviews and salary administration

Working Conditions:
· Ability to work under tight deadlines
· Ability to be self-motivated and well organized
· Ability to multi-task
· Good communication
· Some travel
· Prepare presentations, conduct training, and hold meetings
· Familiarity with FCB Credit Policy, pricing, and other pertinent regulations in the Bank's Policy Manual

Time Allocation:
· Partner with Business Bankers… 35%
· Manage Retail Branch & Staff…. 30%
· Customer due diligence (i.e. Reviewing, processing, scanning, daily reports etc.)… 20%
· Assist customers… 15%

Job Specifications:
Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.
Required:
· Bachelor's Degree or at least 3 years' experience in a sales environment
· Strong computer skills
· Exceptional human relations and communication skills
Preferred:
· 5 years of progressively more responsible job-related experience
· Banking experience
· JHA Platform experience
· High capacity for learning and articulating ideas

Risk Management Requirements:
Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.

Equal Opportunity Employer including Veterans/Disabilities