Front Desk Agent - DoubleTree by Hilton Hotel San Jose (Finance)

The DoubleTree by Hilton Hotel San Jose is looking for a Front Desk Agent to join the team! This is a perfect opportunity for someone who has a passion for customer service and desire to grow within the hospitality industry.We're less than five minutes from San Jose International Airport and ten minutes from downtown San Jose.

We are proud to be ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list! Here our Team Members love being a part of our award-winning culture that includes a friendly workplace environment, best-in-class benefits package, career growth opportunities, free meal during shift, PLUS Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program!

Hourly Rate: The starting hourly rate for this role is $24.16 and it will increase after 90-day probation period to $30.20 per hour. This hourly rate is based on applicable and specialized experience and location.

Ideal candidates for this role will possess:

• Availability to work a flexible schedule that would include nights, weekends, holidays, and overnight if needed is required
• Ability to effectively communicate in English
• At least one (1) year of customer service
• Hotel experience is highly desired
• Experience with OnQ PM System for Front Desk and/or other related systems is a plus

What will I be doing?

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Respond to guest inquiries and in a timely, friendly, and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Provide or obtain accurate information.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Other Compensation

Front Office Upselling Incentive Program - Commission based program based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue can include; room type upgrades, early check-in fee, late check out fees and late cancellation fees.

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