Crescent Bank & Trust, Inc
Collections Representative (Administrative)
About the Position:
Using excellent customer service skills, an Early-Stage Collections Representative at Crescent Bank works to successfully collect past-due loan payments from our customers. This is a critical role in our organization and ultimately helps in achieving our overall company goals and ensuring company profitability.
The person in this role will have a “Put The Customer First” mentality and be able to effectively and efficiently use our in-house call model to be able to accept 200+ calls daily and average speaking with 10-20 customers daily. An ideal candidate for this role will also take ownership of their work and be engaged in meeting and exceeding Quality Assurance guidelines at a level of 90% or above. Someone who takes pride in their ability to be a reliable teammate by meeting and exceeding established attendance guidelines will be a critical piece of this role.
What we are looking for:
To find success in this position, a candidate should have excellent communication skills with prior collections related experience. Great time management skills and the ability to use time productively and efficiently will also contribute to success in this position.
About Crescent Bank:
Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.
Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.
Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership
We are proud to offer the following key benefits:
Full job description:
We are seeking a dedicated and results-driven Collection Agent to join our team. As a Collection Agent, you will be responsible for contacting individuals with outstanding debts, negotiating payment plans, and ensuring timely payments. Your primary goal will be to recover outstanding balances while maintaining positive relationships with customers.
The ideal candidate will play a pivotal role in managing the consumer loan collections department, ensuring effective and efficient recovery of past due accounts, while maintaining excellent customer relations and adherence to both Federal and State regulatory requirements, including FDCPA.
Duties & Responsibilities:
Qualifications
Incentive plan available
Work in our Carrolton, TX office (This is a hybrid position)
Job Type: Full-time
Benefits:
Physical setting:
Equal Opportunity Employer/Veterans/Disabled