Service Forman (Maintenance)

Are you an experienced Service Leader who wants to make a difference in a growing company? Are you looking for a new career home that will support your growth and development while at the same time helping an organization improve and scale? If you have several years experience as a technician and at least 1 year of experience in a formal leadership role, but are not convinced youve found your long term career home yet, we would like to talk to you.

Were a Heavy Equipment Dealer that has been in business nearly 55 years now and have enjoyed strong success selling and servicing world-renowned equipment brands. But reaching the next stage of our growth requires a keen focus on developing our technician team. You have a chance to bring your experience, training, ideas and work ethic to the table and help us deliver exceptional service support to our customers.

Our company culture is people-first and excellence oriented. We exist to serve others for their ultimate success. We do this by striving to be our customers best business decision. They are counting on us as their trusted business partner to help them improve safety, operational effectiveness, and maximize uptime in their business. To do this we must be highly organized, well trained, and engaged in continuous improvement (kaizen) ourselves so we can bring them the very best material handling and construction solutions when they need them.

We are a locally owned company made up of about 50 team members. Our core values are listed below. We take them seriously here and we hire, terminate, promote, and reward based on them. We are looking for someone who is already living these qualities out and is ready to join a team who lives and breathes them as well. Success without integrity is failure, someone once said. We are ambitious not just about our goals, but how we get there.

Specific Duties and Responsibilities:
Provides leadership and support to shop technicians, field technicians, and delivery drivers.Works with technicians on managing both billable and expense hours.Works with technicians and vendors insuring that our technicians are fully trained on appropriate equipment.Works closely and communicates with service/ parts manager on the day-to-day business to ensure best possible outcomes in challenges and issues that may arise in the day-to-day business.Works with service writer to make sure service quotes are accurate, and timely.Works with dispatch to ensure our customers are being taken care of in a professional and timely manner.Works with service biller to ensure that our customers are being treated fairly and that Norlift is successful in billing all hours that are fair and honest.Works with parts team to ensure that they have all the tools and knowledge to take care of our customers and make their jobs as stress free and successful as possible.

Benefits:
Consistent hours with weekends and holidays offHealthy work environment with a great team401(k)401(k) matchingHealth insuranceDental insuranceVision insuranceDisability insuranceLife insuranceEmployee assistance programPaid time off6 paid holidays

Requirements:
High school diploma (or equivalent)Valid Drivers License1+ years as a manager/leaderMechanically InclinedExceptional people skillsWorks well with co-workers and customersExcellent communication skills (face-to-face, telephonic, and written)Computer literateAble to pass a background check and drug screening, this is a safety sensitive position and will test for cannabis

PRE-EMPLOYMENT REQUIREMENTS:
Potential employees must submit to a pre-employment drug screening and background check.
Norlift is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, disability, religion or national origin.

CORE COMPETENCIES:
The Golden Rule-We strive to treat others - whether our team, our vendors, or our customers - as we ourselves wish to be treated

Ownership Mentality-We take initiative, seek out solutions, and hold ourselves accountable to follow through with results
Unwavering Integrity-We do what is right, even when it's costly

Humble Confidence-We have confidence in the value we bring, while never forgetting there is always more to learn
Selfless Teamwork-Success is never merely an individual effort - it is the result of people supporting one another to get the job done

Excel Still More-Having done all these things, excel still more