Customer Success Specialist (Creative Design)

IntelliTrans, (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a Customer Success Specialist to join our team in Conway, Arkansas. This position is a full-time in office, 5 days a week. Hybrid schedule will be considered after 6 months of training.

IntelliTrans is looking for a motivated and detail-oriented Customer Support Specialist to join our team and help support one of our Global Fortune 500 customers. In this entry-level role, you'll work closely with both our internal team and the customer to ensure smooth onboarding, successful adoption of our services, and ongoing support of day-to-day transportation and logistics operations. This position is an excellent opportunity to grow your skills in customer service, supply chain, and transportation management.

Essential Duties and Responsibilities:

• Support the customer success and operations team by helping monitor shipments, update dashboards, and track key performance indicators (KPIs).
• Assist in customer onboarding and implementation efforts by coordinating timelines, tracking deliverables, and providing updates.
• Help maintain strong working relationships with customers through proactive communication, responsiveness, and helpful follow-up.
• Participate in meetings with internal and external stakeholders to help identify issues, track resolutions, and document improvement opportunities.
• Use internal tools and systems to analyze shipment data and assist in cost tracking and reporting. Maintain monthly tracking on rate uploads, routing guides and rebates.
• Support in the preparation of customer reports and documentation related to logistics performance and savings opportunities.
• Provide analytical support to the team by assisting with cost evaluations related to freight, repair and maintenance, storage, and other assigned projects.
• Collaborate with team members and cross-functional departments to help resolve shipment execution or carrier performance issues.
• Assist with gathering feedback from customers and helping identify ways to improve processes and service delivery.
• Other duties may be assigned.

QUALIFICATIONS AND BACKGROUND

Education: Bachelor's degree or equivalent work experience preferred

Experience: 2-3 years in Customer Service or Logistics

Skills:   

• Strong written and verbal communication skills
• Detail-oriented with strong organizational skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)

Competencies:

• Strong willingness to learn, take initiative, and grow in the transportation and logistics space
• Interest in supply chain, customer service, or data analysis
• Comfortable working independently and as part of a team
• Positive attitude and commitment to providing high-quality support
• Willingness to work in office

IntelliTrans supports workforce diversity and is a committed equal opportunity/ Affirmative action employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Customer Success