Lead Customer Experience Professional (Finance)

You will report directly to our Sr Director of Customer Experience and you'll work out of our Rosemont, IL, Charlotte, NC, or Houston, TX location on a Hybrid work schedule.

In this role, you will impact customer satisfaction and loyalty, operational efficiency, and the overall reputation of Honeywell as a customer-centric organization.In this role, you will impact customer satisfaction and loyalty, operational efficiency, and the overall reputation of Honeywell as a customer-centric organization.YOU MUST HAVE

• 6 years of proven experience in driving customer experience initiatives.
• Strong analytical and problem-solving skills.
• Proficiency in customer journey mapping and experience management.
• Experience with process improvement methodologies such as Lean Six Sigma.
• Ability to collaborate and influence stakeholders at all levels of the organization.

WE VALUE

• Bachelor's degree in Business Administration, Engineering, supply chain or related field.
• Strong leadership skills and the ability to drive results.
• Passion for delivering exceptional customer experiences.
• Strategic thinking and problem-solving skills.
• Continuous learning and self-development mindset.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en)
THE BUSINESS UNIT

As a global technology leader, Honeywell Energy & Sustainability Solutions (ESS) enables the energy evolution, provides solutions that reduce emissions, and delivers innovative sustainable materials to our customers across industries.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :click here (https://www.honeywell.com/us/en/company/inclusion-and_diversity)
BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (https://benefits.honeywell.com/)

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. KEY RESPONSIBILITIES

• Lead cross-functional teams to identify operational gaps and develop strategies to address them.
• Drive customer experience initiatives to optimize processes and enhance overall satisfaction.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Manage precious metals end to end activities, ensuring goods are available to manufacture Customer sales order (purchase or coordinate delivery with the customer)
• Coordinate activities with the Customer base and manufacturing locations
• Create proforma invoices and credit memos as needed

The annual base salary range for this position is $110K - $140K. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This position is incentive plan eligible. About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.