Leasing Manager (Project Management)
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.
In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
- 3 Weeks of Paid Time Off
- Medical/ Dental/ Vision
- 401(k) + company match
- Birthday Paid Day Off
- BH Gives Back (Paid Volunteer Time Off)
- 12 Paid Holidays
- BH Paid Leave
- Sabbatical
- Education Reimbursement
- Employee Assistance Program
Position Summary:
- The Leasing Manager is responsible for oversight of all leasing activities, implementing and partnering with supporting team members to monitor community outreach marketing strategies and supervising and training Leasing Consultants to ensure adherence with Company policies and Fair Housing guidelines. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. Exhibits strong commitment to the service needs of the internal and external customer.
Essential Job Functions:
- Responsible for assisting in the successful marketing, administrative, and financial operations of the property under the direction of the Community Manager.
- Maintains a strong understanding of the community, specials and floor plans and oversees all unit pricing. Oversees all unit pricing and confirms that the pricing is correctly updated on the BH website.
- Assists the on-site team and Performance Analysts in marketing all units, determining leasing problems, offering solutions to vacancies and resident retention.
- Maintains an understanding of all market survey data and utilizes information to generate traffic of potential residents; oversees shopping of competitive properties.
- Understands, utilizes, and promotes all third-party online leasing programs in accordance with BH policies and procedures.
- Ensures all prospect information and alert notifications are accurately entered into property management software and addressed in a timely manner.
- Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, and walking vacant units as needed to meet business needs.
- Demonstrated understanding of Fair Housing guidelines and applicable leasing regulations and requirements.
- Provide prospective feedback to supporting team on rental rates and specials and recommend adjustments as needed.
- Other duties as assigned.
Minimum Qualifications/Skills:
- High School or GED (General Education Diploma) Required.
- Strong written and verbal communication skills.
- Advanced computer technology skills and advanced knowledge of MS Office Suite.
- Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.
- Previous experience in a customer-facing/customer service role.
- 2 years of prior leasing experience.
- Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.
Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
- Operation of a motor vehicle onsite, if applicable.
- Exposure to all weather conditions.
- Lifting at least 20 pounds.
All BH employees are expected to always conduct themselves in a professional manner, perform the tasks delegated by supervisors, and observe and support the company's policies and procedures.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. This job description does not provide an all-encompassing list of duties, there may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. BH Management Services reserves the right to add or change responsibilities at any time in order to meet business and organizational needs.
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
